Privacy Policy

Last updated: July2026

Alina Rehab Clinic respects your privacy and is committed to protecting the personal information and personal health information shared with us.

This Privacy Policy explains how we collect, use, store, and protect information through our website, online forms, booking tools, and communication channels.

Clinic Contact Information

Alina Rehab Clinic
7900 Bathurst Street, Unit 10
Thornhill, ON L4J 0J9
Phone: 905-224-2443
Email: info@alinarehab.ca

Personal Information and Personal Health Information

Personal information may include details such as your name, phone number, email address, and contact preferences.

Personal health information may include information related to your health, care, appointment history, or services received at the clinic. Personal health information is handled with care and in accordance with applicable Ontario privacy requirements.

Information We Collect

We may collect information when you:

Submit a website form
Request a free initial consultation
Contact the clinic by phone or email
Book or manage an appointment through our booking system
Visit or interact with our website

The information collected may include your name, contact details, service interest, preferred contact method, and any message you choose to provide.

Please do not include private medical details in general website forms. Website forms are intended for general contact and consultation requests only.

How We Use Information

We may use collected information to:

Respond to your inquiry
Contact you about a consultation or appointment request
Provide clinic services
Manage scheduling and communication
Improve our website and user experience
Maintain records required for clinic operations
Meet legal, regulatory, or professional obligations

We only collect information that is reasonably necessary for the purpose of communication, booking, or providing care.

Website Forms

Our website forms are used to help visitors contact the clinic or request a free initial consultation.

Website forms should not be used for urgent medical concerns or emergencies. If you need urgent medical help, call 911 or seek emergency care.

Email Communication

If you contact us by email or submit a website form, we may respond using the contact information you provided.

Email may not be fully secure. Please avoid sending sensitive medical details by email unless specifically instructed by the clinic through an appropriate process.

Booking Systems and Third-Party Services

Alina Rehab Clinic may use third-party platforms, such as online booking, website, analytics, advertising, email, or hosting services, to support clinic operations.

These providers may process information only as needed to provide their services. Some third-party services may have their own privacy practices and policies.

Website Analytics and Advertising

Our website may use tools such as Google Analytics, Google Tag Manager, Google Search Console, and Google Ads to understand website activity, improve performance, and measure advertising results.

We do not intentionally send names, phone numbers, email addresses, private medical details, or personal health information to Google through website tracking tags, page URLs, or advertising tools.

We do not use personal health information to target people based on sensitive health conditions.

Cookies

Our website may use cookies or similar technologies to help the website function, understand visitor activity, and measure marketing performance.

You can adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.

Consent

By using our website, submitting a form, contacting the clinic, or booking an appointment, you consent to the collection, use, and handling of your information as described in this Privacy Policy.

You may contact us if you have questions about how your information is used or if you wish to update your communication preferences.

Sharing Information

We do not sell personal information.

We may share information only when necessary to:

Provide clinic services
Manage booking or communication
Work with trusted service providers
Meet legal, regulatory, or professional requirements
Protect the safety, rights, or security of patients, staff, or the clinic

Protecting Information

We take reasonable administrative, technical, and physical steps to protect personal information and personal health information from unauthorized access, use, loss, or disclosure.

Access to information is limited to authorized individuals who need it for clinic-related purposes.

Retention of Information

We retain personal information and personal health information only as long as necessary for clinic operations, legal requirements, professional obligations, and recordkeeping purposes.

Access and Correction

You may contact Alina Rehab Clinic to request access to your information or ask for corrections if you believe information we hold is inaccurate or incomplete.

Some requests may be subject to legal, regulatory, or professional requirements.

Marketing Communications

If you choose to receive updates or communications from the clinic, you may unsubscribe or request to stop receiving marketing messages at any time.

We will still be able to contact you about appointments, services, or clinic-related matters where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Alina Rehab Clinic
7900 Bathurst Street, Unit 10
Thornhill, ON L4J 0J9
Phone: 905-224-2443
Email: info@alinarehab.ca